Terms and Conditions

1. Scope

1.1. These general conditions of sale apply to all orders from
services placed with the service company “JUMP2GROW” in the name of
the business manager, Mrs. Ingrid Vossen, located at 1702 Grand-Bigard, Leliestraat 2,
registered with the ECB under no: BE.0541.923.459 and its customers.
1.2 Deviations from these general terms and conditions may only be made with written
written agreement of the Service Provider. In no case can the agreement of the
Service Provider by its customers be interpreted as a general statement of
waiver of these general terms and conditions applicable to all past and/or
subsequent relationships between the parties. Any waiver by the service provider of
these general conditions is limited.

2. Purpose

2.1. The purpose of the terms and conditions described below is to establish the
rights and duties between :
– Ms. Ingrid Vossen, the Organizer for the activities of JUMP2GROW
– The Customer, any natural or legal person who purchases one or more services through
of a contract as defined in Article 3 of these general terms and conditions.
2.2. The services that Ms. Ingrid Vossen sells under these general conditions
are the following: Consultancy, Coaching, Training in Belgium and abroad.

3 . Quote and order

3.1. Our quotations are valid for 10 days.
3.2. The prices stated in the quotation are valid only for the performance of the therein
services described, to the exclusion of all other services. If additional services
be added, a new global quotation will be prepared.
The Customer is free to accept or reject this new updated offer. As
he accepts it, the contractual relationship between the two parties continues as
described in these Terms and Conditions without any modification to the contract.
3.3. The quotation is made based on the information provided by the customer. At
any changes in the required service, the provider is authorized to change the prices
modify authorized to change quoted prices.
3.4. The quotation sent to the customer constitutes a current estimate of the
price for the requested services, or the customer is requested to respond to this within 10 days.
respond to avoid increases in additional costs associated with
certain desired bookings such as: hotels, airline tickets, the specific organization of
certain activities ….. etc) and this for all seminar organizations in Belgium and/or in the
3.5. The service provider will make final reservations only after receipt and effective collection of the
initial advance as provided in Article 5 of these general terms and conditions.

4. Prices

4.1. All our prices are expressed in euros, excluding VAT.
4.2 Any increase in VAT or any new tax imposed between the
moment the order is placed and the moment the service is provided
provided, will be charged to the customer.
4.3 Our prices are subject to change:
– In the case of price fluctuations for certain services for which the service provider
not responsible: Flights, Hotels, Fuel, Transportation if the customer does not accept the offer
confirms within 10 calendar days.
– If the customer does not pay the advance within the period specified in Article 5 for all
bookings: Hotel, Airplane, Baggage, Taxes incurred in Belgium and/or abroad.
must be made.

5. Payment

5.1. Invoices for deposits are 40% cash on receipt, so the
Service provider can make the right reservations with its partners at the best price
(accommodation, transportation, activities, etc. ….) determined in consultation with the client.
The balance of the invoice will be paid 14 days before the start of the seminar to the
account of the service provider.
The deposit and balance of the invoice will be credited to the account of the
service provider: ING Bank: IBAN: BE08 3770 4630 5413 —— BIC: BBRUBEBB
5.2. Any late payment of advance invoices may result in a price increase at
charged to the customer for all order confirmations involving transportation, travel and/or lodging costs
should be charged.
Any down payment invoice paid more than 10 calendar days late shall have from
result in the cancellation of the offer by operation of law and without notice.
In addition, the provider has the right to suspend its services for as long as the customer is in
default in payment.
5.3. Any reminder sent to a customer who does not pay their invoice in full
has, €12.50 per letter sent may be charged, without prejudice to any
bailiff fees that are also charged to the customer.
5.4. In case of non-payment of an invoice on the date agreed in the contract
due date, default interest of 12% per
year (i.e., 1% per month of delay) and a flat penalty of 5%, with a minimum of
€50.00 added to the invoice.
5.5. Any complaint regarding an invoice must be filed no later than within
eight calendar days after receipt of the invoice, by e-mail to ingrid@jump2grow.be and
confirmed on the same day by mail to the Provider’s main office. If these
deadlines and formalities are not complied with, the customer can no longer invoice

6. Right of Withdrawal

6.1. All orders placed by the customer, whether through the website of the
Provider website, by email or telephone, is binding on the customer once it is
validated. At the time of each order placed by the customer, the customer receives a
receipt by email confirming that the Provider has received the order
6.2. In case of cancellation by the customer of activities to be performed abroad
organized, the customer’s right of withdrawal and deposit expires as soon as the
down payment has been made.

7. Order cancellation

7.1. With the exception of the right of revocation mentioned in point 6, the service provider may rely
invoke force majeure if a significant event prevents the proper conduct of the
organization of the seminar prevents (bad weather, fire, pandemic, strike of to the
any means of transportation, or any information communicated by the Belgian
Ministry of Interior), which will lead to the cancellation of the order
placed by the customer and indemnification by insurance companies.
7.2. In case of cancellation of the order by the customer 15 days before the start of the
event, no damages can be claimed from the Provider.

8. Changes by the customer

8.1. For all events including transportation abroad:
Any change in travel date, itinerary or flight for one or more participants
will lead to new negotiations, although it will not be possible to name
change a participant after the tickets have been issued. In all cases, the
final number of billed participants are not less than “90% of the number of
stated on the initial contract”.
8.2. Reduction in the number of participants/travelers
If the Customer wishes to reduce the number of participants or change the trip (up to 30 days before
the date of the event), the Provider may bill the Customer for the price of the
service initially specified in the contract.
8.3. Increasing the number of participants/travelers
If the Customer wishes to increase the number of participants (up to 30 days before the date of the
event), the service provider will do its best to provide necessary services in
accordance with these changes. The service provider may reduce its costs
increase accordingly. The service provider cannot be held liable for
inability to provide these additional services. For any event including
accommodation and/or catering and/or an additional service
8.4. Reducing the number of participants
If the Customer changes the number of participants, the number or type(s) of service(s) and/or the duration of
wishes to reduce the event originally provided for in the contract, the
service provider after payment of the 40% deposit the price of the service initially
provided for in the said contract, invoice the Customer. In all cases, the
final number of billed participants are not less than “90% of the number of
mentioned in the initial contract”.
8.5. Increasing the number of participants
If the Customer changes the number of participants, the number or type of services and/or the duration of the
event initially provided for in the contract wishes to increase within the 10
business days before the start of the event, the service provider will do its best to provide the
provide necessary services in accordance with these changes, and he may have his costs
increase accordingly. The service provider cannot be held liable for
inability to provide these additional services.

9. Performance of services

9.1. The Service Provider undertakes to make every effort to provide its customers with a
provide high quality service.
9.2. The Service Provider has the right to have the ordered services performed by
an employee or subcontractor of his choice, subject to his ordinary
9.3. The service provider reserves the right to refuse to accept an order from a
client to be honored 14 calendar days before the start of the seminar or with whom a
payment dispute is ongoing.
9.4. The Customer agrees not to directly intervene before, during or after the
event with subcontractors, suppliers, employees, performers and staff of
Ms. Ingrid Vossen without her prior written consent.

10. Warranties and limitation of liability

10.1. If the customer believes he is entitled to the quality of the services of the
by the Service Provider, he must, under penalty of forfeiture, do so in writing (e-mail, fax or letter) to
do, fax or letter).
10.2. In any case, the Service Provider’s liability is limited to the amount of
the of the contract, without prejudice to the Customer’s right to rescind the contract
request in accordance with Article 1184 of the Companies Code.
pursuant to Article 1184 of the French Civil Code

11. Insurance

We have several types of insurance at DVV:
– Professional liability covering accidental damage caused by our company
To a third party as part of our professional activities.
– Travel cancellation insurance only in cases of force majeure, subject to
approval by our insurance company.
Information on insurance coverage and insured amounts are described in
the service contract entered into, depending on the type of event being

12. Confidentiality

12.1. The Service Provider undertakes to process personal data
in accordance with the law of December 8, 1992 protecting personal
privacy regarding the processing of personal data, such as
amended by the law of December 11, 1998.
12.2. In carrying out its assignment, the Service Provider undertakes to provide the data
of its customers in accordance with the provisions relating to the
12.3. At any time and without justification, the customer may object to the
processing of his personal data by sending a letter to the Service Provider
or by sending an e-mail to the following address: ingrid@jump2grow.be
12.4. If at any time the Customer believes that the Service Provider is not maintaining privacy
respects, please notify the Service Provider immediately and the
Service Provider will use its best efforts to identify and correct the problem.
12.5. At the beginning of each seminar, participants will receive an individual RGPD
consent form.

13. Force Majeure

13.1. Neither Party can be held liable for all or part of the
non-performance of its or partial non-performance of its obligations, if such
non-performance is due to force majeure or the occurrence of a force majeure event
constitutes, such as, flood, fire, storm, raw material shortage, transportation strike, partial
or complete strike or lockout, etc without this enumeration being exhaustive.
13.3. The Parties agree to consult as soon as possible with a view to
together to determine the manner in which the contract will be performed for the duration of the
case of force majeure, in accordance with the permitted options.

14. Intellectual property rights

14.1. All logos, trademarks, photographs and models used or appearing on
documents from JUMP
documents of JUMP2GROW may under no circumstances be used by the customer without
prior written consent of the service provider.
14.2. Any partial or complete reproduction of these logos, trademarks, photographs and
designs, regardless of the medium, for commercial, associative or voluntary purposes, is
without the consent of the Provider or the holders of the trademarks or rights
of the trademarks or rights associated with these graphics.

15. Disputes

15.1 Any dispute, of whatever nature, must first be the subject of an attempted
amicable settlement before being submitted to the Courts and Tribunals.
before it is submitted to the Courts and Tribunals.
15.2. Any dispute regarding the validity, interpretation and/or implementation of
a contract or the special conditions entered into with the customer, Belgian law shall apply.
apply and only the courts and tribunals of the district of Brussels – Hal – are applicable.
Vilvoorde competent.

16. Miscellaneous

16.1. These terms and conditions and the provisions stated on the quotation sent to
the customer constitute a contractual whole and constitute the entire contractual relationship between
the parties.
16.2. The agreement between the service provider and the customer is subject to the
Belgian law

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